Workflow learning

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Workflow Learning Gets Real
by Jay Cross
Given That Workers in most American factories spend just 20 percent of their time making things. Supervisors spend no more than 20 percent of their time doing things that appear in their job descriptions. Knowledge workers spend just 20 percent of their time adding core value; the rest of the time they're looking for information, re-writing reports that have already been written, trying to get their computers to work, or attending meetings.