OTEN - eBusiness

"eBusiness and Education: an evolutionary journey"
By Louise Turnbull and Arlene Gofers, both from OTEN

The eBusiness appproaches that have been implemented at OTEN have been:

"• provision of extensive online pre-enrolment information and assistance
• online enrolment in an increasing number of courses
• development of the OTEN Learning Support Site (OLS) to provide a gateway
to information and additional learning activities
• inclusion of searchable Frequently Asked Questions on the support site (oneto-
many communication strategy)

• access to selected information from the student administration system via the
OLS for example results, assignments required, personal details for updating
online
• provision of options to students regarding what media their learning materials
are supplied to them (online, print, CD ROM)
• establishment of email Helpdesk procedures and protocols to manage student
emails
• provision of technical support for all students via email
• electronic assignment submission and auto receipt acknowledgement
• use of web-based group and communication tools to create classes of distance
education students and build a sense of community." (p4)