September 08, 2004

Jargon can stand in the way...

'Knowledge sharing' should be avoided

This next issue is that the concept of knowledge sharing will generate little enthusiasm (and therefore action) amongst staff. In fact, when asked (or instructed) to 'share your knowledge' staff will typically respond with confusion, passive resistance or hostility.
The simple fact is that staff simply don't 'share knowledge', they conduct whatever work activities are required in their jobs. In our terms this may include sharing knowledge, but to them they are 'updating client details', 'discussing project schedules' and the like.

Posted by Kirsty at September 8, 2004 04:15 PM
Comments